Experienced and Award-winning Technology Education Professional
Pat Costa’s Resume Summary
I have always had a calling to serve the public by using my analytical skills to anticipate needs, creatively solve-problems, and help others learn.
-Write support documentation
-Provide assistance in plugin setup
-Answer tickets using HelpScout
-Maintain positive feedback
WordPress Freelancer 2014-present
–WordPress.com Support Forums: As Pcosta88 and in the WordPress.org forums as the same here.
-Write WordPress.COM support documentation: WordPress Applied Research.
-Provide personalized video and visual assistance. This method has won the gratitude of many users as evident by the 100+ views of my YouTube WordPress Tutorials.
–Freelance WordPress.org projects. See Web Development for description.
-Complete various small WordPress-related gigs with a 5-star rating on Fiverr.com
Automattic Happiness Engineer Trial (2014-2015)
-Supported WordPress.com users.
-Taught users how to create, configure, and set-up their websites.
-Answered customer support tickets over email, forums, and live chat.
-Achieved a positive feedback score of 9/10.
IT and Support Skills
*Knowledge of HTML, CSS, and PHP programming at Code Academy and TreeHouse.
*Proficient with Web Development Tools, Google Apps and Docs, MS Office, Mac OS.
*Familiar with Articulate e-Learning software
*Experienced in troubleshooting blogging/outreach tools: RSS, Newsletters, Social Media, Video/Audio, iMovie.
*Familiar with Arduino Development.
*Maintain personal GitHub Account.
*Researched and edited a self-published book.
*Researched and created helpful historical documentation on radio gear during World War II.
*Wrote and collaborated on a 49-page instructional curriculum.
*Invited to give presentation on civic education at state conference.
*Incorporated web/digital tools to organize school ceremonies, fund-raisers, clubs, and events.
*Craft tutorial videos for subjects I enjoy.
*Bowling Green State University, Bowling Green, OH 2005
B.S., Education. Focus on social studies and educational technology.
Baltimore City Schools, Baltimore, MD 2015-2016
Computer Science Instructor
Manage classroom and learning environment for 120 students.
*Create instructional materials/training guides/curriculum.
*Teach students how to program computers: Scratch, PHP, HTML, CSS, Python, C++.
*Familiar with Arduino development.
Hampton City Schools, Hampton, VA 2012-2015
Teacher, 10th and 12th Grade Government and World History II
Managed classroom blog/site using WordPress and taught students how to use/interact with WordPress.
*Created instructional materials and support documents to anticipate the needs of 150 students and helped them be successful.
*Developed positive rapport with stakeholders and students.
Surry County Public Schools, Dendron, VA 2009 to 2012
Teacher, 8th Grade, Civics and Economics and World Geography
*Managed classroom blogs, newsletters, and crafted elearning modules in Articulate.
*Craft training materials to teach lessons and concepts.
*Responsible for anticipating the needs of 90 students.
Roanoke City Schools, Roanoke, VA 2008 to 2009
Teacher, 8th Grade, Civics and Economics
*Created educational materials for 110 diverse students, built rapport, and helped students succeed.
*Used e-mail newsletters to communicate with parents and developed a classroom blog.
*Head coach of 30-member track team. Planned 15 training-practices and three track events.
Danville City Schools, Danville, VA 2005 to 2008
Teacher, 8th Grade, Civics and Economics
*District Coordinator for the We the People program. Trained three teachers to use the program.
*Collaborated and communicated with stakeholders to manage 30-member student government.
*Responsible for creating educational/training materials to anticipate the needs of 90 students.
National Museum of American History, Washington DC May 2005 to August 2005
Intern with the Division of Science, Medicine and Society
*Researched artifacts, used technical equipment, and maintained databases.
*Developed rapport with museum patrons and answered questions.
*Managed “hands-on” teaching cart in Polio Exhibit.
Awards and Honors
–Virginia Council on Economic Lesson Plan: Best Economic Lesson Plan for Mercantilism: The Atlantic Dash for Cash, 2014. Click for award acceptance speech
–First Place in District for Stock Market Game, 2013.
-First Place in District for Stock Market Game, 2012.
-Farsi Foreign Language Scholarship, 2012.
–“Middle School Teacher of the Year“, 2011.
–Jamestown-Yorktown Foundation Certificate of Appreciation, 2011.
-Graduated Cum Laude, 2005.
-Inducted into Pi Sigma Alpha and Phi Alpha Theta honor societies, 2003.
-Eagle Scout, Boy Scouts of America, 1998.
“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat”
-Theodore Roosevelt, 1910.
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Contacting Patrick Costa
References, Letters of Employment, and Complete Transcripts are available upon request.